MetaCasino FAQ — Frequently Asked Questions & Detailed Answers

The minimum bet amount at metacasino depends on the type of bet you're placing. The general rules are:

• Sports Betting (pre-match): Minimum ৳20 per bet.
• Live Betting: Minimum ৳50 — because odds change quickly in live betting.
• Casino Slots: Minimum ৳10 per spin.
• Live Dealer Tables (Blackjack/Roulette): Minimum ৳100.
• Parlay / Multi-bet: Minimum ৳50, maximum ৳10 lakh.

Starting small is the smart move. At metacasino, the experience is the same regardless of stake size — odds and markets are identical. Minimum limits may vary slightly by game and season; check your betting slip directly for the latest figures.

Deposits at metacasino are usually instant — after sending from bKash or Nagad, Within 1–3 minutes is credited to your account. Rocket or direct bank transfers may take 5–15 minutes.

If your deposit hasn't arrived, follow these steps:

1. Check your bKash/Nagad app for a transaction confirmation message.
2. Log in to metacasino and check your "Transaction History".
3. If your balance hasn't arrived after 15 minutes, contact us via live chat.
4. Keep your transaction TrxID or reference number handy — sharing it with support speeds up the resolution.

Common reasons for failure: funds sent to the wrong mobile number, network issues, or a temporarily unavailable payment gateway. Do not retry until you've confirmed the correct number was used — duplicate transactions may result in a double deduction.

metacasino takes responsible gaming seriously. Whenever you feel you need a break — take one. We make it easy to do so.

Temporary Break (Cooling Off): Go to Account Settings → Responsible Gaming → select Cooling Off. You can take a break ranging from 1 day to 6 weeks. Deposits and bets are not permitted during this period.

Long-Term Self-Exclusion: You can deactivate your account for anywhere from 1 month to permanently. Once set, the restriction cannot be lifted before the chosen period ends.

To permanently delete your account: Submit a request via email or Live Chat to support. After identity verification, your account will be deleted within 7 business days. Make sure to withdraw any remaining balance beforehand.

on the Responsible Gaming page You'll find more detailed information there.

To register and place bets at metacasino, Minimum age 18. This is a condition of our license, and we strictly comply with it.

Age Verification Process:

• Providing your date of birth during registration is mandatory.
• For large withdrawals, age is verified using your National ID (NID).
• Proof of age may be requested at any time if there is reason for doubt.
• If a user is found to be under 18, their account will be immediately suspended and any remaining balance will be forfeited.

If you suspect a minor in your household is using metacasino, contact support immediately. We can also advise on parental control tools.

metacasino is built primarily for Bangladeshi users, so the default language is Bengali (bn-BD). The interface is also available in English and several other languages.

Steps to Change Language:

1. Log in and click the profile icon in the top right corner.
2. Go to the "Settings" menu.
3. Look for the "Language" section.
4. Choose your preferred language — Bangla, English, or Hindi.
5. The interface will reload in the selected language.

A language selection option may be available at the bottom of the page, even without logging in. On the mobile app, you can change the language the same way through the Settings icon. Support is always available in Bengali — regardless of the language you choose.

The easiest way to find promotions and offers on metacasino is to log in and then go to the "Promotions" or "Offers" Navigate to the menu — found in the top navigation bar on the site or on the home screen of the app.

Where to find offers:

• Homepage Banner: Major offers are displayed prominently.
• Inbox / Notifications: Personalised offers are sent via SMS and app notifications.
• Promotions page: All active offers are listed here.
• Deposit Page: Certain payment methods may qualify for exclusive bonuses.

metacasino typically Weekly launches new promotions on a regular basis. Special offers are frequently available during major cricket or football tournaments. Enable app notifications and check your registered email to stay up to date with the latest promotions.

The time it takes for winnings to be credited at metacasino depends on the bet type and match status:

Sports Betting: Once the match ends and the result is confirmed Within 5–15 minutes is added to your balance. In some cases, you may need to wait up to 30 minutes for the official result to be verified.

Live Betting: Settled within 10 minutes after the event ends.

Casino Games: Winnings are credited instantly as soon as the round ends.

Winnings from bonus offers: Once the wagering requirements are met, your bonus balance is converted to real balance — this usually happens automatically.

If a match or event is under dispute or appeal, settlement is put on hold until the final result is confirmed. In such cases, contact support for updates.