How do the betting limits and budget control tools on metacasino actually work?

The responsible gaming tools on metacasino are found in the "Responsible Gaming" section of your account settings. You can set three types of limits — daily, weekly, and monthly deposit limits. Limits take effect immediately once set, but increasing them requires a 24-hour waiting period to prevent impulsive decisions. You can also activate a self-exclusion or "cooling-off" period for a specified duration — ranging from 1 day to a permanent closure. Betting limits can be set separately as well. All these features are completely free to use and can be activated at any time.

Is it safe to share my bKash number or bank details on metacasino — is there a risk of being hacked?

Your payment information is held to the highest security standards at metacasino. All data transmissions are protected with 256-bit SSL encryption, meaning everything sent from your device to our servers is encrypted and cannot be intercepted. bKash and Nagad numbers are stored in our database using AES-256 encryption. Full card details and MFS account PINs or OTPs are never stored on metacasino servers. With 2FA enabled, even if someone obtains your login credentials, they still cannot make any financial transactions without the OTP sent to your phone. We also conduct independent security audits every three months to catch any vulnerabilities early.

metacasino | Privacy Policy and How We Protect Your Data

1Introduction — Why We Take Privacy Seriously

Every day, thousands of Bangladeshi players share their personal details, payment information, and contact data on metacasino. We never take that trust lightly. Protecting your privacy is not just a legal obligation for us — it is an ethical responsibility.

Many people in Bangladesh have concerns about how their personal data is handled online. metacasino is committed to answering those concerns honestly. This page clearly explains what information is collected, how it is used, and how you can stay in control of it.

This privacy policy is built in line with international data protection standards and applies across all metacasino services — website, mobile app, and live chat.

2What Information Is Collected

Metacasino only collects information that is necessary to provide its services, maintain security, and fulfill legal obligations. Collecting unnecessary or excessive data goes against our policy.

Identity Information

Full name, date of birth, and national ID number (for KYC verification).

Contact Information

Mobile number, email address — for account verification and communication.

Financial Information

bKash / Nagad / Rocket number, bank account details — used for transactions only.

Device Information

IP address, browser type, device model — collected for security and service improvement.

Usage Data

Gaming and betting history, login timestamps, and activity logs on the platform.

Communication Logs

Support conversations — to improve service quality and assist with dispute resolution.

What We Do Not Collect: metacasino will never ask for your social media passwords, bank card PINs, or any personal details we do not need.

3Why This Information Is Collected

Metacasino collects each piece of data for a specific purpose. The following clearly outlines what data is used for and why.

Account Management: Your name, phone number, and email are required for registration, login, and identity verification.
Payment processing: Payment information is used to securely process deposits and withdrawals.
Security & fraud prevention: Device and IP information helps detect suspicious activity.
Customer support: Your previous communication history helps us resolve issues faster.
Legal obligation: KYC data retention is mandatory to comply with licensing and anti-money laundering regulations.
Service improvement: Usage data is analyzed to make the platform more user-friendly.
Relevant Offers: To keep you informed about promotions and bonuses tailored to your preferences.

4Who Your Data May Be Shared With

Metacasino does not sell your personal data to advertisers or third parties. However, limited information may be shared with specific parties where necessary to operate our services.

Payment Processor: To process transactions with partners such as bKash, Nagad, and Rocket.
KYC Partner: With authorized verification agencies for identity verification.
Security Provider: Authorized partners for fraud detection and cybersecurity.
Legal Authorities: To government authorities when required by a lawful order or investigation.
Advertising companies: No — your information is never shared with any advertiser.
Data Brokers: No — your data is never sold, under any circumstances.

Third-Party Agreements: All partners with whom data is shared are bound by strict data privacy agreements with metacasino. Any use of data beyond the agreed scope will be subject to legal action.

5Security Measures — How Your Data Is Protected

Metacasino uses industry-leading technology to keep your data secure. Our security layers are explained below.

SSL/TLS Encryption256-bit

Database EncryptionAES-256

Fraud Detection Coverage24/7

Security Audit FrequencyQuarterly

All communication between your browser and metacasino servers is encrypted via SSL.
Passwords are stored using the bcrypt hashing algorithm — no one can view your actual password.
Enabling two-factor authentication (2FA) significantly strengthens the security of your account.
Suspicious login attempts are automatically blocked and the account is locked.
Regular penetration testing and third-party security audits are conducted.

6Cookie Policy

Metacasino uses cookies to give you a better experience. Cookies are small text files stored in your browser.

Cookie Type	Purpose	Duration	Type
Essential Cookies	Login Sessions & Site Security	Session only	Mandatory
Preference Cookies	Remembering Language & Theme Preferences	1 year	Mandatory
Analytics Cookies	Understanding Site Usage Patterns	3 months	Optional
Security Cookies	Fraud Detection & Session Verification	24 hours	Mandatory

You can disable optional cookies through your browser settings. Please note that turning off essential cookies may affect the functionality of certain site features.

7Your Rights

As a metacasino member, you have important rights over your own data. To exercise any of them, simply contact support.

Right to Access

You have the right to know what information metacasino holds about you.

Right to Rectification

You have the right to request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Restrict Processing

The right to request that your data no longer be used for specific purposes.

Data Portability

The right to download your data in a readable format.

Right to Object

You can opt out of marketing communications at any time.

8How Long We Keep Your Data

Metacasino only retains data that is necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

Account Information: For as long as the account is active; 5 years after closure.
Financial Transactions: 5–7 years in accordance with AML regulations.
Support Communications: Up to 3 years after a dispute is resolved.
Session Logs: 90 days for security purposes.
Analytics Data: Up to 1 year, then anonymized.

Data Deletion Request: Requests to delete data beyond legal retention requirements can be submitted to support and will be processed within 30 days.

9Minor Protection

Metacasino is strictly for users aged 18 and above. Collecting or storing personal data from minors is against our policy.

If a minor has registered an account by mistake and this comes to our attention, the account will be closed immediately and all collected data will be deleted. Parents who notice any suspicious activity are encouraged to contact our support team right away.

For Parents: If you suspect your child is using metacasino or any other online gaming platform, contact us at support@metacasino.click and we will act promptly.

10Contact Us — Privacy Inquiries

For any questions, complaints, or data correction requests regarding the privacy policy, contact metacasino through the channels below.

support@metacasino.click

Live Chat — 24/7 in Bengali

Average response time: under 2 minutes

Privacy Request Processing: Within 30 Days

Metacasino is a transparent platform. If you have any privacy concerns, reach out to us — we're committed to responding honestly and promptly.

Privacy Policy — Your Data is Fully Protected at MetaCasino

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